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Stephen Ujfalussy
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Recent activity by Stephen Ujfalussy-
The payment details on the invoices are incorrect. How can I change these details?
To change the name, address or email used on your invoice, please follow the next steps: Log in to account.shellrecharge.com using your email address and password. Go to Billing (indicated by a st...
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Why do the costs differ per card?
Charge point operators (CPOs) use different pricing models and each mobility service provider (MSP) is free to choose how they will charge the end-driver. There are many different billing models ...
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How do I switch on e-mail notifications in my Shell Recharge account?
It is possible to get email notifications about the status of charge points, you can activate this by following the instructions below. Log in to your account on account.shellrecharge.com Go...
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How do I pay for charging whilst using a digital card?
Digital cards act almost exactly the same as your regular Shell Recharge card. The charging you do whilst using your digital cards will be added to your monthly invoice and be billed to you at the ...
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What are digital cards?
Digital cards act almost exactly the same as your regular Shell Recharge card. The main difference is that the digital card is a “virtual” version.
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What is CarPlay?
CarPlay enables you to screen share your Shell Recharge app on to the display screen of your car. Sync all the functionality from the app onto your car dashboard for safe, smoother and smarter driv...
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Is my vehicle compatible for CarPlay and Android Auto?
Over 500 models are supported with this feature. A list of compatible cars can be found here: CarPlay Android Auto
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How can I submit feedback on the Shell Recharge app?
We love feedback. In the app, navigate to the main menu and click on ‘More’. From the drop-down list please select the ‘Feedback’ option and complete the form.
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Is the Shell Recharge app always up-to-date?
We try to strive for the best quality for our customers, however, we are dependent on data from other providers so in rare cases the information could be outdated. If you find an issue, please repo...
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I have a problem with a charge point on the map. How can I report this?
Report an issue with a charge point by navigating to the charge point on the map and clicking on the pin. At the bottom of the "Charge point details" page there is a "Report an issue" link which wi...